How to place an order?
Begin by exploring our extensive selection of products. Once you've chosen the desired items, add them to your cart and checkout. You'll be prompted to input your shipping and payment details to finalize the order.
Should you have any inquiries, please engage in a chat with us.
What counties you ship to?
We ship to the United States, Canada, United Kingdom, Ireland, Australia, Germany, Denmark, France, Belgium, Luxembourg, Netherlands, Spain, Italy, Switzerland, Sweden, Norway, Austria, Bulgaria, Finland, Greece, Hungary, Poland, Portugal, and Mexico.
What is the shipping time and fee?
We ensure your orders reach you quickly and safely, no matter where you are. Also, we provide free shipping for all orders, with a delivery timeframe of 6-14 days depending on your location. Please be aware that this estimate does not include processing times, which typically range from 24 to 48 hours.
When will my order ship?
Upon successful payment verification, 99% of orders are dispatched the next business day.
Do I need to pay for customs and duties?
We have got you covered! You don't need to worry about paying for customs or duties since we cover those costs for every order, regardless of your country.
Do you offer discreet packaging and shopping?
Certainly! We prioritize your privacy and assure discreet packaging for all orders. We understand the sensitivity of purchases from online stores, especially in certain categories. Rest assured, we take the necessary measures to protect your privacy during shipping. If you have specific preferences or concerns, please feel free to reach out to our customer service, and we'll be happy to assist you. Your satisfaction and privacy are our top priorities.
Shopping is secure?
Your security is our priority. We use the latest encryption technology to safeguard your personal and financial information.
Is my personal information kept private?
Certainly! Rest assured, we prioritize the privacy and security of your personal information. We never sell or compromise your confidential data.
Are your products safe to use?
Certainly! Our products are absolutely safe for use. They are crafted without harmful chemicals and are designed with a focus on safety and effectiveness. Rest assured, you can use our products without any concerns.
How do I know if my order has shipped?
Once you’ve completed your purchase, we will send you an Order Confirmation email. If you did not receive it, please get in touch with us immediately at or here on chat and we will help you. This tracking number allows you to monitor the status of your order at any given time.
Can I track my order?
Yes, all orders come with a tracking number.
However, the tracking information may take up to 72 hours to be updated. As soon as the tracking number is available, you can track it on our website by clicking the "TRACK ORDER" button at the top of the page. Alternatively, you can click on this link: Love Heaven xxx. If you encounter any issues or have questions about tracking your order, feel free to reach out to our customer service for assistance.
Can I make changes to my order?
Certainly! If your order has not undergone processing or shipment, you are welcome to request changes. Please reach out to our customer service team promptly with your order details, and we will make every effort to assist you. It's important to note that once an order has been processed or shipped, modifications may no longer be feasible.
Can I change the shipping address?
If your parcel has already been dispatched, regrettably, we cannot accommodate changes to your shipping address.
Can I cancel my order?
If you wish to cancel your order, and it has not yet been shipped by us, we would be happy to help you with that. We usually ship all orders within one business day. However, once the order has been shipped, we are unable to cancel it. In such cases, we suggest you wait for the item to arrive and then initiate the return process if you wish to do so.
Can I return my order?
Absolutely! You have a 30-day window from the date of purchase to return your order. Don't worry about a thing, we've got you covered. If you have any issues with your order, please don't hesitate to reach out to us. We're always here and happy to help!
How to return an item?
If you need to return an item, please email us at contact@loveheavenxxx.com and describe the issue. Our team will get back to you within 48 hours with instructions on how to proceed with the return process. Thank you for choosing Just Shopaholic as your shopping destination. We appreciate your cooperation.
Can I get a refund or exchange?
We have a simple and hassle-free refund and exchange process in place. Please let us know if you want a refund or exchange; we will process it within 48 hours. However, please remember that the funds may take 7-10 working days to be debited to your account. The refund process depends on your bank rather than within our control.
Received a damaged item or lost in the mail?
I am sorry to hear that you received a damaged item or it got lost in the mail. We take this matter seriously and we will address this for you as soon as possible. We will either send you another order or process a refund for you. Additionally, we will make a complaint to the shipping provider to prevent this from happening in the future.
What is your contact info?
Our contact information is as follows: - Website: loveheavenxxx.com - Email: contact@loveheavenxxx.com - VAT number: GB379007872 - EORI number: GB379007872000 - Company number: 13326661.
